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Refund policy

Returns 

As a customer, you have the right to return an order to us within 30 days from receiving the order. This right applies only if the product and its original packaging can be returned in the same condition as the received products purchased directly from www.johnsonjonas.com and must be returned to our central warehouse for a return and full refund to be made. Please contact info@johnsonjonas.com for detailed information about where to send the return. To complete your return, we require a receipt or proof of purchase and imagery showing the condition of the product(s)

Return shipping is paid by the customer. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Gift cards are not returnable. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Your refund will not be approved if the product is damaged due to that you have not followed the instructions on the packaging.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@johnsonjonas.com.

 

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